Senior Enterprise Program Manager

The Senior Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs. The program manager serves as the point of contact with assigned Enterprise customer(s) on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus. This position focuses on developing and delivering a program's objectives and strategy and assessing how it will impact their department, business, or organization. For each program, they will define and oversee the overall delivery of projects to achieve targeted goals through the projects lifecycle.

• Leads 1 or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed.
• Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs
• Responsible for project delivery based on symplr methodology
• Experience working in a distributed workforce and supporting clients/partners in other countries/time zones with the ability to deliver on commitments in a timely manner and within quality standards
• Collaborate with internal personnel on resource organization and during the full lifecycle of the program
• Champions program visions from sales to post-production in collaboration with sales, product, customer success and customer support
• Participate in resource planning process, coordinate resource requirements, and resolve resource assignments with various group Team Leads in a matrix organization
• Manage and communicate ongoing changes in tasks, goals, or performance
• Monitor problems, risks and issues and works to provide solutions, and implement changes as necessary to ensure the project timeline is followed
• Oversee and provide regular status reporting on Scope, Risk, Schedule Management, and Project budget to C-Level suite management and stakeholders
• Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes.
• Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint)
• Strong technical aptitude and hands-on experience working with technical teams
• Excellent written and verbal communication skills with the ability to present technical and non-technical information to any audience
• Ability to provide excellent customer service to business partners and clients to ensure project success and client satisfaction
• Excellent analytical, decision-making, problem-solving, interpersonal, team, conflict management, and time management skills
• Ability to be highly detail-oriented, resourceful, and flexible
• Ability to research, analyze and synthesize large amounts of information, and deliver reliable recommendations and/or present outcomes in a clear and concise manner
• Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle.
• Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders.
• Develop a deep knowledge of all aspects of the program and related projects, define priorities and effectively manage the planning, execution, and monitoring to a successful conclusion
• Ability to perform other relevant duties as assigned

• Payer knowledge
• Highly analytical and organized
• Excellent teambuilder
• Great negotiator and influencer
• Adept at conflict resolution
• Outstanding planning, resource, and stakeholder management skills
• Able to see the bigger picture and sell the vision
• Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Ability to work independently and as part of a matrix team
• Meticulous attention to detail
• Proficient in SDLC methodologies (waterfall and agile)
• Excellent Customer service orientation
• Effective written and verbal communication
• Effective escalation and risk communication and management
• Demonstrated customer relationship, communication and teamwork-oriented skills
• Works independently, with minimal supervision
• Creative problem solving
• Experience with partner management or operations
• Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.).
• Demonstrated mastery of delivering large strategic initiatives, work-streams and large projects
• Demonstrated mastery of project management skills including cost management, risk/issue management, scope management, solution development for the initiative approach, schedule management and relevant business and PPM tools

Qualifications Required:

• BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline
• Experience in a fast paced, customer facing role
• Proficient with MS Windows and MS Office tools, with primary emphasis on Excel and Word
• 10 years of healthcare related program and/or project management experience
• C-Suite project stakeholder/executive relationship management experience
• Ability to think strategically and align projects with the overall business objectives and long-term goals of the organization.
• Experience managing project portfolios and programs
• PMP preferred
• Strong technical aptitude including proficiency in Microsoft Office applications