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The Director, Customer Success is a strategic leader responsible for driving customer retention, growth, and satisfaction by overseeing a team of Customer Relationship Executives (CREs) and managing the company's most strategic customers. Responsible for developing processes and best practices for maintaining customer relationships, ensuring customers receive ROI and satisfaction from our solutions, and collaborating cross-functionally to mitigate customer challenges and concerns. Includes customer-facing responsibilities and close work with Sales to develop plans for customer success and expansion to achieve growth goals.
The main focus of our Account Executive role is creating and winning sales opportunities for your products/solutions/services in an assigned territory. You are the technical and sales expert and are expected to be able to differentiate between offerings, convey compelling value propositions, lead the opportunity, build out your pipeline, and create new business development opportunities in your territory. The Account Executive will act as a trusted advisor with customers in order to successfully close increasingly complex sales.
