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Senior Vice President, Managed Services

ID
2025-1890
Category
Operations
Position Type
Regular Full-Time
Min
USD $0.00/Yr.
Max
USD $0.00/Yr.

Overview

The Senior Vice President of Managed Services is a strategic leadership role responsible for overseeing the delivery, growth, and innovation of symplr Managed Services, including the Credentialing, Spend Management, and Service Advisor offerings.  This executive will lead cross-functional teams to ensure operational excellence, client satisfaction, and scalable service delivery, playing a critical role in shaping our Managed Services strategy.   The SVP will develop and implement industry best-practice policies and procedures, ensure compliance with all applicable Federal and State regulations, and leverage technology to deliver operational excellence that maintains a competitive edge in the market.

Duties & Responsibilities

  • Develop and execute a comprehensive Managed Services vision and strategy aligned with healthcare industry trends and symplr corporate goals
  • Action opportunities to expand existing Managed Services offerings and identify new potential offerings to support symplr revenue growth and Customer Retention goals
  • Oversee day-to-day operations of the Credentialing, Spend Management, and Service Advisor offerings, ensuring high performance, efficiency, and quality
  • Implement best practices, KPIs, and continuous improvement initiatives across all Managed Services offerings that result in achieving or exceeding all compliance, service level, revenue, and profitability targets
  • Build and maintain strong relationships with customers, providers, and internal stakeholders, ensuring our service delivery meets or exceed expectations and contractual obligations
  • Lead, mentor and develop a high performing team across all Services, promoting a culture of accountability, continuous improvement and excellence in delivery
  • Collaborate with product and engineering teams to leverage technology for service automation and scalability
  • Develop and manage budgets, forecasts, and P&L for the Managed Services org, enabling profitability through cost optimization and revenue growth strategies
  • Perform other duties and responsibilities as assigned

Skills Required

  • Bachelor’s degree in Business, Information Technology, or Healthcare IT related field
  • 10+ years of leadership experience in managed services for mid-to-large scale SaaS based organizations
  • Proven track record of strategic planning, operational management, and customer engagement
  • Ability to lead change in a complex, regulated environment
  • Excellent communication, negotiation and stakeholder management skills
  • History of building high performance teams
  • Demonstrated record of delivering transformation via technology driven service models

 

Desired Skills and Qualifications:

  • Master’s degree
  • Experience with delegated credentialing models
  • Lean Six Sigma or other process improvement certification
  • Active NAMSS, CPCS, or CPMSM certification
  • Deep industry knowledge of healthcare systems and their operational needs

Min

USD $0.00/Yr.

Max

USD $0.00/Yr.

Options

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The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this opening.


About symplr:

symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.


We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.


Perks & Benefits:

  • Company Sponsored Medical, Dental & Vision
  • Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
  • HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
  • Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
  • Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
  • Tuition Assistance & Continuing Education Reimbursement available
  • Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!

symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.


As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.


To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.