Business Consultant

The Business Consultant will work in a fast-paced environment to identify and document customer business requirements. In this role, you are responsible for configuration, training, and consultation services for customers while they implement and optimize their adoption of symplr products.

• Best practices champion and industry knowledge expert on symplr products
• Aligns the configuration of symplr products to meet the customer stated business requirements
• Schedule and facilitate online and onsite training courses on symplr products
• Provide customer deliverables which may include documenting and diagraming business processes, creating end-user training materials, data mapping documents and provide consultative recommendation
• Assist customers with the establishment of change management plans to include best practice consultation
• Work across the symplr implementation team to ensure customer deliverables align with desired outcomes
• Apply analytical and problem-solving skills to work, troubleshoot and resolve challenges as they arise
• Exercise discernment – identify how to handle and escalate situations
• Take initiative to quickly learn evolving aspects of the role and products
• Evaluate implementation methodology and best practices regularly and provide recommendations for improvement
• Drive advancement across the organization (sales support, internal enablement, influence on product feature/capabilities, marketing, etc.)
• Other duties as assigned

• Excellent time management, resource organization and priority establishment skills with the ability to multi-task in a fast-paced environment
• Ability to work with an optimistic attitude both independently and as part of a team
• Excellent communication skills, including writing, articulating, listening and questioning
• Ability to facilitate a diverse audience to obtain defined objectives and outcomes
• Ability to present symplr products and diverse concepts to an audience
• Ability to evaluate customer's current state and map to future state best practices
• Excellent interpersonal and collaboration skills to work with both technical and nontechnical individuals
• Ability to effectively influence and guide customers
• Ability to effectively interface with all levels inside and outside the company, including senior management
• Proficient use of Microsoft Office programs, especially Word, Excel and workflow software such as Microsoft Visio, and demonstrated ability to learn applications and programs as needed
• Excellent critical thinking and problem-solving skills

Skills Preferred:

• Experience creating SQL queries and/or reporting background
• Familiarity with JSON structure and configuration files
• 2-4 years implementation experience within a Healthcare IT environment, preferably in a role demonstrating exceptional client management skills
• ETL and Data Analysis knowledge
• Direct knowledge of EHR (i.e. Epic, Cerner, Allscripts) and Credentialing systems (i.e. Cactus, Echo, Morrissey)

Qualifications Required:

• Bachelor’s Degree or equivalent work experience or certifications
• Minimum 1 year of experience consulting in the Healthcare industry or experience with symplr products