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Digital Customer Success Program Coordinator

ID
2025-2035
Category
Customer Success
Position Type
Regular Full-Time
Min
USD $75,000.00/Yr.
Max
USD $95,000.00/Yr.

Overview

The Digital Customer Success Program Coordinator is responsible for optimizing and maintaining the Customer Success platform to support scalable, data-driven customer engagement strategies. Partners closely with Customer Success, Revenue Operations, and Salesforce teams to ensure seamless integration and utilization of ChurnZero across the organization.

 

Duties & Responsibilities

  • Configure and maintain ChurnZero, including fields, dashboards, automations, and integrations
  • Develop and manage customer journeys, playbooks, and workflows tailored to business needs
  • Ensure data integrity, accuracy, and accessibility within customer success platform 
  • Collaborate with cross-functional teams to align platform capabilities with business objectives
  • Lead training and support initiatives for internal users of customer success platform 
  • Partner with Salesforce administrators to enhance data synchronization and reporting
  • Monitor platform performance and recommend improvements
  • Manage tasks using agile methodologies such as scrum sprints
  • Bachelors degree preferred

Skills Required

  • Two years of experience with a customer success platform, preferably ChurnZero 
  • Strong understanding of SaaS environments and customer success operations
  • Experience with Salesforce integration and cloud-hosted systems
  • High aptitude for data manipulation and technical integrations
  • Familiarity with tools like Google Suite, Slack, Zoom, and Asana
  • Excellent communication, collaboration, and critical thinking skills
  • Experience in a service provider or healthcare SaaS environment
  • Ability to identify team needs and build scalable solutions
  • Ability to iterate quickly and adapt to changing priorities
  • Ability to communicate effectively and professionally with employees at all levels of an organization
  • Ability to proactively evaluate programs and implement improvement ideas on an ongoing basis
  • Possess a high attention to detail
  • Work well in a fast-paced, innovative environment
  • Bachelors degree preferred

 

Min

USD $75,000.00/Yr.

Max

USD $95,000.00/Yr.

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The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.


About symplr:

symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.


We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.


Perks & Benefits:

  • Company Sponsored Medical, Dental & Vision
  • Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
  • HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
  • Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
  • Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
  • Tuition Assistance & Continuing Education Reimbursement available
  • Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!

symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.


As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.


To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.