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Customer Success | Advocacy Program Coordinator

ID
2025-2037
Category
Customer Success
Position Type
Regular Full-Time
Min
USD $75,000.00/Yr.
Max
USD $95,000.00/Yr.

Overview

The Advocacy Program Coordinator supports symplr’s customer advocacy initiatives by coordinating reference activities, managing the community platform, and operationalizing Voice of Customer (VoC) insights. Ensures timely fulfillment of reference requests, proactive identification of advocates, and accurate reporting to drive engagement and loyalty.

Duties & Responsibilities

  • Process and fulfill reference requests from Sales and Customer Success teams, ensuring timely and accurate matching of advocates
  • Proactively identify and solicit potential advocacy candidates using data from multiple systems (CRM, VoC tools, community platform) for testimonials, case studies, and participation in symplr events
  • Administer and maintain the customer community platform, including onboarding advocates, moderating discussions, and tracking participation
  • Summarize and report on VoC engagement and sentiment analytics; provide actionable insights to Advocacy Program Manager and CX leadership
  • Manage incentive programs for advocates, including tracking, fulfillment, and compliance
  • Produce operational reports on advocacy activities, reference utilization, and program performance
  • Collaborate with Marketing and Customer Support teams to support campaigns, events, and content creation
  • Partner with RFP & Growth (presales) teams to provide references, quotes, etc. to be included in RFP responses

Skills Required

  • High school diploma or equivalent, Bachelor’s degree preferred
  • At least one year experience in customer marketing, advocacy, or Customer Support operations; experience working across multiple systems (CRM, VoC, community platforms)
  • Strong organizational skills and attention to detail; ability to manage multiple requests and deadlines
  • Familiarity with community platforms and VoC programs; analytical mindset for reporting and insights
  • Ability to work autonomously and influence without authority 
  • Experience with CRM (Salesforce), VoC tools, advocacy/community platform (e.g., Influitive), Excel/BI tools

Min

USD $75,000.00/Yr.

Max

USD $95,000.00/Yr.

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The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.


About symplr:

symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.


We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.


Perks & Benefits:

  • Company Sponsored Medical, Dental & Vision
  • Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
  • HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
  • Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
  • Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
  • Tuition Assistance & Continuing Education Reimbursement available
  • Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!

symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.


As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.


To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.