Welcome page

Customer Training Consultant - Credentialing

ID
2025-2084
Category
Human Resources
Position Type
Regular Full-Time
Min
USD $60,000.00/Yr.
Max
USD $80,000.00/Yr.

Overview

The Customer Training Consultant plays a critical role in enabling clients to maximize the value of symplr solutions. This position combines expertise in adult learning principles, healthcare compliance, and SaaS technology to deliver impactful, learner-centered experiences. By leveraging innovative training methods and tools, the consultant ensures successful product adoption, operational efficiency, and regulatory compliance across healthcare organizations.

 

Please note: Healthcare industry and credentialing verification experience is required for this role.

Duties & Responsibilities

  • Promote client product adoption and best practice utilization of symplr solutions through learner-centered training experiences.
  • Apply adult learning theory and best practice training delivery methods while leveraging learning technologies and tools.
  • Acts as a subject matter expert for assigned products and services
  • Collaborates with cross-functional teams to improve client training experiences
  • Conducts and coordinates training activities (onsite and virtual) to support clients or internal teams
  • Collaborates with internal teams to provide feedback regarding curriculum delivery experiences
  • Serves as a subject matter expert for assigned products and services
  • Partners with Instructional Design and Learning Technology teams to review new training curriculum
  • Effectively communicates and executes best practices for internal and external training engagements
  • Advises on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
  • Continually grows product, functional, and industry knowledge through training, research, and collaboration
  • Works collaboratively with other departments to deliver exceptional client service
  • Adopts department operational standards and procedures to maximize team efficiencies
  • Ensures timely completion of administrative activities
  • Other duties as assigned

Skills Required

  • Bachelor’s Degree required
  • Minimum 2 years of training, teaching, or instructing experience required
  • Healthcare industry and credentialing verification experience required 
  • Strong presentation, written, and verbal skills
  • Strong technical aptitude including proficiency in Microsoft Office applications
  • Ability to work autonomously, while part of a larger project team
  • Demonstrates effective communication and critical thinking skills
  • Ability to effectively multi-task and manage multiple deadlines
  • Independent learner
  • Works well in a fast-paced, innovative environment
  • Skilled in evaluating training effectiveness and leveraging data analytics for continuous improvement
  • Knowledge of adult learning theory and instructional design best practices
  • Exceptional communication and presentation skills for diverse audiences
  • Analytical and problem-solving mindset for complex healthcare workflows
  • Ability to deliver engaging, interactive learning experiences using blended learning approaches

Desired Skills and Qualifications:

  • Experience with SaaS platforms and cloud-based technologies
  • Adaptability and resilience in fast-paced, high-growth environments

Min

USD $60,000.00/Yr.

Max

USD $80,000.00/Yr.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.


About symplr:

symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.


We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.


Perks & Benefits:

  • Company Sponsored Medical, Dental & Vision
  • Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
  • HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
  • Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
  • Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
  • Tuition Assistance & Continuing Education Reimbursement available
  • Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!

symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.


As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.


To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.