Project Manager (Professional Services)

The Project Manager provides project management leadership for the successful execution of simple implementation projects and add-on services projects. This client facing role serves as the primary point of contact for customers and requires strong customer relationship skills and a focus on customer advocacy.

Project Managers are responsible for overseeing a portfolio of small to medium complexity projects, typically managing 12–15 at a time depending on project mix. As a member of the project delivery team, the Project Manager leads planning, coordination, and execution activities to ensure projects meet customer commitments and are delivered successfully.

• Ownership of delivery of assigned projects from initiation through to the completion of the project.
• Primarily responsible for: project planning, status meetings, issue and risk tracking, resource coordination, ensuring project team meets customer commitments, ensuring the project is delivered within scope and budget.
• Holds regular meetings with Customer project team to: review status, issues and risks, conduct ongoing planning/project plan updates, and hold customers accountable for deliverables.
• Facilitates technical explanations and discussions with project and customer.
• Serves as the primary escalation point for the project resources.
• Works with the project team to resolve issues and risks in a timely manner.
• Ensures compliance with symplr’s project governance model and implementation methodology.

• 5+ years of project management experience or an equivalent combination of education and relevant experience, minimum 2 years in a customer-facing role.
• Experience in a fast paced, customer facing role.
• Proficient with MS Windows and MS Office tools, with primary emphasis on Excel and Word.
• C-Suite project stakeholder/executive relationship management experience.
• Experience managing project portfolios.
• Demonstrated experience managing multiple projects for multiple customers concurrently, with excellent time management, the ability to multi task in a fast paced environment, and strong organizational habits.
• Customer relationship, communication, and teamwork-oriented skills, including excellent customer service orientation; effective written and verbal communication; sound judgment; analytical thinking; and creative problem solving.
• Ability to motivate and manage in a matrix environment, including project resource relationship/issue management and the ability to work independently and as part of a team.
• Effective escalation and risk communication and management, including strategic escalation across project portfolios.
• Project level budget management experience.
• Meticulous attention to detail; knowledge of project management principles; and proficiency in SDLC methodologies.

Desired Skills and Qualifications:

• Healthcare experienced preferred.
• API and integrations knowledge and implementation experience preferred.
• PMP preferred.