Senior Project Manager

The Project Manager provides project management leadership for the successful execution of simple implementation projects and add-on services projects. This client facing role serves as the primary point of contact for customers and requires strong customer relationship skills and a focus on customer advocacy.

Project Managers are responsible for overseeing a portfolio of medium to high complexity projects, typically managing 8-10 at a time depending on project mix. As a member of the project delivery team, the Project Manager leads planning, coordination, and execution activities to ensure projects meet customer commitments and are delivered successfully.

• Own delivery of assigned projects from initiation through to the completion of project
• Primarily responsible for: project planning, status meetings, issue and risk tracking, resource coordination, ensuring project team meets customer commitments, ensuring the project is delivered within scope and budget
• Hold regular meetings with Customer project team to: review status, issues and risks, conduct ongoing planning/project plan updates, and hold customers accountable for deliverables
• Facilitate technical explanations and discussions with project and customer
• Serve as the primary escalation point for the project resources
• Work with the project team to resolve issues and risks in a timely manner
• Ensure compliance with symplr’s project governance model and implementation methodology
• Contribute to and owns process improvement projects internal to the PMO

• Bachelor’s degree or equivalent combination of education and experience
• Eight years of project management experience, with minimum five years in a customer-facing role
• Demonstrated experience managing software implementations that span 9-15 months, involve multiple stakeholders, and have project sponsors at the executive level
• Experience in a fast paced, customer facing role
• Proficient with MS Windows and MS Office tools, with primary emphasis on Excel and Word
• C-Suite project stakeholder/executive relationship management experience
• Experience managing project portfolios
• Demonstrated experience managing multiple projects for multiple customers concurrently, with excellent time management, the ability to multitask in a fast-paced environment, and strong organizational habits
• Advanced customer relationship, communication, and teamwork-oriented skills, including excellent customer service orientation; effective written and verbal communication; sound judgment; analytical thinking; and creative problem solving
• Ability to anticipate project sponsor concerns and address them
• Ability to motivate and manage in a matrix environment, including project resource relationship/issue management and the ability to work independently and as part of a team
• Effective escalation and risk communication and management, including strategic escalation across project portfolios
• Program level budget management experience
• Meticulous attention to detail; knowledge of project management principles; and proficiency in SDLC methodologies

Desired Skills and Qualifications:

• Healthcare experienced
• API and integrations knowledge and implementation experience
• PMP certification