Human Resources Operations Analyst

The HR Operations Analyst is responsible for supporting the day-to-day execution, optimization, and analysis of HR operational processes across the employee lifecycle. This role ensures accurate, timely, and compliant delivery of HR services, serving as a key point of coordination for employee transactions and HR systems. This role plays a critical part in maintaining data integrity, supporting service delivery standards, and enabling a positive employee experience through consistent and efficient operations. The HR Operations Analyst leverages data, automation, and process documentation to identify improvement opportunities, reduce manual effort, and scale HR operations. With a strong focus on service metrics, controls, and continuous improvement, this role helps ensure HR operations are reliable, auditable, and aligned with business needs and regulatory requirements.

• Lead daily HR service delivery for employee lifecycle processes (hire, onboarding, changes, transfers, offboarding).
• Own the HR ticketing queue: triage, escalations, SLA compliance, and continuous improvement.
• Establish, manage, and report on Service Level Agreements (SLAs), response standards, and turnaround expectations.
• Manage employment verification processes and post-employment support.
• Optimize Rippling workflows, automate processes, and maintain data accuracy.
• Support cross functional workflows between HRIS, Payroll, and IT.
• Run routine and quarterly data audits, including duplicate checks, exception handling, compliance testing, and control evidence for security audits (where applicable).
• Oversee I-9 administration and document reviews, drive compliance controls.
• Help build and maintain HR SOPs, process maps, and knowledge articles.
• Standardize templates and guides to support consistent execution.
• Coordinate and align with the India support team to operationalize “follow the sun” service delivery.
• Build and distribute recurring HR dashboards (e.g., headcount, turnover, compliance reporting).
• Analyze service metrics, ticket data, and root causes to identify improvement opportunities.
• Create and manage surveys, reporting, and distribution of results.
• Manage Contractor Management System.
• Develop operational enhancements that reduce manual effort, increase accuracy, and strengthen the employee experience.
• Collaborate with Payroll and IT to ensure synchronized processes, aligned change controls, and technology optimization.
• Support annual and periodic cycles such as performance reviews, goal setting, and compensation changes.
• Drive readiness and compliance for multi-state U.S. employment regulations and global policy alignment.

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
• 2–4 years of experience in HR operations, HR shared services, or an HR analyst role.
• Hands-on experience with HRIS platforms (Rippling or similar systems preferred).
• Strong understanding of HR operational processes across the employee lifecycle.
• Experience working with HR ticketing systems and service delivery models.
• Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements.
• High attention to detail and strong data accuracy and audit discipline.
• Working knowledge of U.S. employment regulations, including I-9 compliance.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and reporting tools.

Desired Skills and Qualifications:

• Experience supporting global or multi-state HR operations.
• Experience partnering cross-functionally.
• Familiarity with SLA management, service metrics, and continuous improvement frameworks.
• Experience building dashboards or reports using HR data.
• Experience supporting audits, compliance reviews, or SOX-related controls.
• Process documentation, SOP development, and change management experience.
• HR certification (PHR, SHRM-CP) a plus.