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The Digital Customer Success Program Coordinator is responsible for optimizing and maintaining the Customer Success platform to support scalable, data-driven customer engagement strategies. Partners closely with Customer Success, Revenue Operations, and Salesforce teams to ensure seamless integration and utilization of ChurnZero across the organization.
The Marketing Technology Strategist will own and optimize our marketing technology ecosystem, leading the integration of next-generation tools to accelerate revenue and improve efficiency. The immediate priority is implementing our first AI-driven sales development platform, incorporating agentic SDRs/BDRs that work alongside the symplr team. This role will oversee the marketing tech stack and collaborate with a team of marketing operators to ensure seamless integration across key tools, including HubSpot, Outreach, Salesforce, Google and LinkedIn Ad Managers, and Bizible—establishing the foundation for scalable, data-driven growth. Long term, this person will serve as the architect and...
This role will own product strategy and outcomes for AI capabilities across symplr’s portfolio working with product leaders, AI Engineering/Data Science, Security and go-to-market stakeholders to define, prioritize and scale AI initiatives. This role focuses on portfolio-level value creation and adoption: identifying the highest-impact AI use cases, shaping roadmaps, ensuring governance and trust while standardizing repeatable patterns (intake, evaluation, monitoring, feedback loops) that enable teams to deliver AI safely in a multi-tenant healthcare SaaS environment. This role will lead AI productization across predictive modeling, optimization, anomaly detection, natural language...
The Salesforce Solution Architect is responsible for designing, implementing, and leading the technical delivery of Salesforce Revenue Cloud (CPQ, Billing, Subscription Management) solutions. This role translates complex business requirements into scalable architectures, configuring pricing/product rules, managing integrations (ERP, billing), and providing expert guidance to functions and teams, ensuring seamless Quote-to-Cash (Q2C) processes for efficiency and compliance.
The Customer Training Consultant plays a critical role in enabling clients to maximize the value of symplr solutions. This position combines expertise in adult learning principles, healthcare compliance, and SaaS technology to deliver impactful, learner-centered experiences. By leveraging innovative training methods and tools, the consultant ensures successful product adoption, operational efficiency, and regulatory compliance across healthcare organizations.
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